Refund policy

RETURN & REFUND POLICY

At HurdBeat, we strive to deliver smart, reliable solutions for everyday living. If you are not completely satisfied with your purchase, we are here to help.

  1. RETURN ELIGIBILITY

You may request a return if:

  • The item was delivered damaged

  • You received the wrong product

  • The product is defective or not functioning properly

To be eligible for a return:

  • A return request must be raised within 48 hours of delivery

  • The product must be unused and in its original packaging

  • Clear photos or videos of the issue must be provided

  1. NON-RETURNABLE ITEMS

We do not accept returns for:

  • Used or damaged products not due to manufacturing defects

  • Items damaged due to misuse or improper handling

  • Products without original packaging

  • Clearance or final sale items (if applicable)

  1. RETURN PROCESS

To initiate a return:

  1. Email us at support@hurdbeat.com

  2. Mention your Order ID

  3. Attach clear photos or videos showing the issue

Our support team will review your request within 2–3 business days.

If your return is approved, we will guide you through the next steps.

  1. REFUNDS

Once your return request is approved:

  • Refunds will be processed to your original payment method

  • Refund timeline is 5–7 business days after approval

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

  1. CANCELLATION POLICY

  • Orders can be cancelled within 12 hours of placing the order

  • Once the order has been shipped, cancellation will not be possible

  1. IMPORTANT NOTES

Since we work with fulfillment partners across India:

  • Replacement timelines may vary depending on your location

  • Reverse pickup may not be available in certain PIN codes

  • In such cases, customers may be required to self-ship the product

  1. CONTACT US

For any return or refund-related queries, please contact:

Email: support@hurdbeat.com
Response time: 24–48 business hours